Shipping policy

🚚 Shipping Policy – TheHouseMitra

At TheHouseMitra, we aim to deliver your orders quickly, safely, and reliably across India. We partner with trusted courier services to ensure a smooth delivery experience for every customer.

📦 Order Processing Time

  • All orders are processed within 24–48 hours after confirmation
  • Orders are not shipped on Sundays or public holidays
  • You will receive a confirmation message/email once your order is placed

🚛 Delivery Time

  • Estimated delivery time: 3–7 business days
  • Remote or rural areas may take 5–9 business days

Please note that delivery timelines may vary slightly due to courier delays, weather conditions, or high demand periods.

💰 Shipping Charges

  • Free Shipping on most orders
  • In some cases, a small shipping fee may apply (clearly shown at checkout)

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience.

  • COD is available on eligible orders
  • Please keep the exact amount ready at the time of delivery

📍 Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.

You can track your order in real-time and stay updated on its delivery status.

⚠️ Delays & Issues

While we strive for timely delivery, delays may happen due to:

  • High order volume
  • Courier partner delays
  • Unreachable phone number
  • Incorrect shipping address

We request customers to provide accurate details to avoid delivery issues.

❌ Failed Delivery Attempts

  • Our courier partners may attempt delivery 2–3 times
  • If the order is not accepted or reachable, it may be returned to us

In such cases, re-shipping may require an additional charge.

📞 Need Help?

If you have any questions regarding your order or delivery:

❤️ Our Commitment

We are committed to delivering your orders on time and in perfect condition.
Your trust matters to us, and we work hard to provide a smooth shopping experience.